Many definitions describe communication as a transfer of information, thoughts or ideas to create shared understanding between a sender and a receiver. The information may be written or spoken, professional or social, personal or impersonal to name a few possibilities. Basically, the communication process involves a sender, receiver, message, channel and feedback. However, this simplistic description significantly under-represents what can actually be a very complex process. Click here for a brief overview of the communication process.
Essential issues to be aware of in any communication situation are:
The goal of communication between a sender and a receiver is understanding of the message being sent. Anything that interferes with this can be referred to as ‘noise’. Communication noise can influence our interpretation of messages and significantly affect our perception of interactions with others. Read more about some examples of noise.
Content |
Excessive use of complex vocabulary, jargon and/or abbreviations; incorrect pronunciation of words; too much/too little information; unclear messages; speaking too quickly; conflicting information |
Process |
Lack of eye contact; non-supportive or disinterested facial expressions; lack of/excessive eye contact; inappropriate gestures and/or body posture |
Context |
Busy, noisy environments; stereotypical assumptions; prejudices; expectations that are implicit rather than explicit; emotional or attitudinal issues which impact on communication |
However, there are a number of strategies that can help to help minimise communication noise and maximise communication efficiency. Read more about these strategies.
Sender |
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Receiver |
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Developing competence in communication, particularly in the professional context, requires ongoing practice and reflection on practice. Watch these Videos for practical suggestions from students and staff for enhancing communication in the workplace. While you’re watching the videos, think about your own communication skills and what you can learn from the information in this section that will help you communicate even more effectively.